TPL-05Operations

Engineering Metrics Dashboard

Most engineering dashboards measure everything and change nothing. Pick four categories, one or two metrics each, and commit to acting on them. If a number wouldn't change a decision, don't put it on the wall.

Delivery

Deployment frequency (DORA)
Lead time for changes (DORA)
Cycle time from first commit to production

Quality

Change failure rate (DORA)
Escaped defects per release
Test coverage on critical paths (not overall)

Reliability

Mean time to recovery / MTTR (DORA)
SLO attainment on top 3 user journeys
Incident count by severity

Team health

eNPS or pulse score
On-call pages outside business hours
Time spent on planned work vs. unplanned

Common pitfalls

— Tracking lines of code, story points, or PR count. Activity metrics make people game them.
— Watching the dashboard without ever changing the operating model in response.
— Comparing teams to each other. Compare a team to its own trend line.

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